FastPay Privacy Policy

At FastPay, we take your privacy seriously and are committed to protecting the personal information you share with us when you use our platform. This policy explains how we collect, use, store and protect your data when you play at FastPay Casino, and what rights you have regarding your information. By registering an account and using our services, you agree to the practices described below.

Who We Are

FastPay is operated by Kika Technology B.V., incorporated under the laws of Curacao, company registration number 164980, with its registered address at Zuikertuintjeweg Z/N, Willemstad, Curacao. We operate under a licence issued by the Curacao Gaming Authority, licence No. OGL/2023/147/0081. Our English version of this policy and our terms takes precedence over any translated edition offered through our localized versions, including our German, Finnish, Norwegian, Spanish Mexican and French Canadian sites.

Information We Collect

When you create an account with us, whether you search for "fastpay casino login" or sign up directly through our site, we collect several categories of information necessary to provide our services and comply with our regulatory obligations.

• We collect registration details such as your name, date of birth, email address, phone number, country of residence and chosen currency
• We gather payment information when you deposit or withdraw funds, including details related to Visa, Mastercard, Neteller, Skrill, Interac, Interac e-Transfer by Loonio, PayID, InstantEFT and cryptocurrency wallets
• We record your gaming activity, including bets placed, games played, deposits, withdrawals and bonus usage
• We store verification documents during our KYC process, including government-issued photo identification, proof of address and proof of payment
• We may collect technical data such as your IP address, device type, browser information and session logs
• We log your communications with our customer support team, including live chat transcripts and emails

How We Use Your Information

We use the information we collect to operate FastPay responsibly and to provide you with a secure gaming environment. Our use of your data includes processing deposits and withdrawals, verifying your identity, preventing fraud and money laundering, administering bonuses and our VIP loyalty programme, and responding to your enquiries through our 24/7 live chat or email support. We also use your data to detect duplicate accounts, since players sharing an IP address, device, payment wallet or bank card may be reviewed, and to enforce our restriction list which prevents access from numerous jurisdictions where our services are not offered.

Our Kika Technology B.V. also uses your information to comply with anti-money-laundering obligations, including monitoring wagering activity to confirm that deposits have been wagered the required number of times before withdrawal, and to apply withdrawal limits and fees where applicable.

Know Your Customer Verification

We require KYC verification once your cumulative payments reach EUR 2,000, though verification may also be requested earlier, including at registration, before processing deposits or withdrawals, or when you change your payment methods or withdrawal destination. We may ask for additional documents related to source of funds or wealth, and in some cases we require video, biometric or liveness verification. If you were previously verified at our sister casinos, Casino4u or Cobber Casino, you will not need to resubmit your documents at FastPay. If we cannot reach you within two weeks of a withdrawal request, we will lock your account for failing KYC until verification is complete.

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to provide the services you request when using FastPay. We also rely on legal obligation, since gambling regulators and anti-money-laundering authorities require us to verify your identity and retain certain records. Additionally, we process data based on our legitimate interests, such as preventing fraud, securing our platform and improving our games and promotions, and in some cases we rely on your consent, for example regarding certain marketing communications which you may withdraw at any time.

Sharing Your Information

We may share your information with trusted third parties necessary to operate our services, including payment processors handling Visa, Mastercard, Apple Pay, Google Pay and cryptocurrency transactions, game providers who supply the titles in our Slots, Jackpot Slots and Crypto Games sections, identity verification services, and regulatory or law enforcement bodies where legally required. We do not sell your personal information to third parties for marketing purposes. Where Paysafe payments are processed, they are handled directly by Kika Technology B.V. in accordance with applicable payment regulations.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to satisfy our legal, regulatory and accounting obligations. Dormant accounts inactive for 12 consecutive months are subject to a monthly administrative fee of at least EUR 25 while the balance remains positive, and we retain the relevant records throughout this period. Where disputes arise, we may retain data until the matter is resolved, including through our alternative dispute resolution body, EGIS.

Data Security

We use 128-bit SSL encryption to protect data transmitted between your device and our servers. We maintain technical and organizational measures designed to prevent unauthorized access, loss or misuse of your information. While we strive to protect your data with industry-standard safeguards, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site, remember your preferences, analyze traffic, and support our marketing efforts. Cookies also help us recognize returning players searching for terms like "fastpay login" or "fastpay casino app" so that we can streamline your access to our platform. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our services.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities
• You may request a copy of your data in a portable format
• You may withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our support team at [email protected], and we will respond in accordance with applicable data protection law.

Responsible Gaming and Account Controls

We provide tools that allow you to manage your account responsibly, including deposit, loss, wager and session limits, as well as cooling-off periods and self-exclusion options. When you activate these tools, we process and store the relevant preferences as part of your account data to ensure they are properly enforced across our platform.

International Data Transfers

Because we serve players across multiple regions, including Canada, Australia, New Zealand, South Africa and parts of Europe, your data may be transferred to and processed in jurisdictions outside your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection requirements.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of FastPay after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to file a complaint, you can reach our support team 24/7 via live chat, through our on-site contact form, or by email at [email protected]. Complaints may also be escalated free of charge to our independent dispute resolution body, EGIS, at [email protected].